- You protect your principles through kindness and example, while ESI protects them through firmness and confrontation.
- You give a second chance to someone who has let you down, while ESI ends the relationship.
- You care about a person’s potential to improve, while ESI focuses on what they have actually done.
Key question: When someone close to you lets you down, do you try to understand and help them, or distance yourself to protect yourself?



